Our Refund Guarantee
Buy with complete confidence. Fansseat guarantees every purchase — if something goes wrong, we make it right.
100% Money-Back on Cancellations
If an event is officially cancelled by the organizer, you receive a full refund — no questions asked.
Free Exchanges on Rescheduled Events
Your tickets automatically carry over to the new date. If you can't attend, we'll facilitate a free exchange.
Fast Processing — Within 5 Business Days
Approved refunds are returned to your original payment method within 5 business days.
Fraud Protection
Every ticket is verified. If you receive an invalid ticket, we replace it or refund you immediately.
How to Request a Refund
- 1
Sign in to your Fansseat account and go to My Tickets.
- 2
Locate the relevant order and click Request Refund.
- 3
Select the reason (event cancelled, invalid ticket, or other).
- 4
Submit your request — our team reviews it within 24 hours.
- 5
Once approved, your refund is processed within 5 business days.