Privacy Policy

1. Information We Collect

Fansseat collects information you provide directly, such as name, email address, phone number, and payment information when you create an account or purchase tickets. We also collect usage data, device information, and cookie-based analytics to improve your experience.

2. How We Use Your Information

• To process ticket purchases and send order confirmations
• To verify your identity and prevent fraudulent transactions
• To send event reminders, updates, and promotional offers (with your consent)
• To improve our platform features based on usage analytics
• To comply with legal obligations and enforce our Terms of Service

3. Data Sharing

We do not sell your personal data. We share information only with trusted service providers (payment processors, email delivery, fraud detection) under strict confidentiality agreements. We may disclose data when required by law.

4. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies to understand how users interact with our site. You can control cookie preferences through your browser settings.

5. Data Security

All payment data is encrypted using TLS 1.3. We use industry-standard security practices including two-factor authentication for admin accounts, regular security audits, and data minimization principles.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also request data portability or object to processing. To exercise your rights, contact us at privacy@fansseat.com.

7. Contact

For any privacy-related questions, please reach out to our Data Protection Officer at privacy@fansseat.com or write to: Fansseat Ltd., 1 Ticket Plaza, London, UK.